What Happened to Good Customer Service? Entitlement!

I am not sure what has happened to good customer service these days.  If I had a dollar for every time I have been in an establishment and either been completely ignored, talked over, or just treated rudely, I would not have to work at all.  What has happened?  Well, I have a theory, entitlement.  … Continue reading What Happened to Good Customer Service? Entitlement!