Why You SHOULD “Date” Those Who Report to You

Why You SHOULD “Date” Those Who Report to You! Posted on April 21, 2011 by wtrentcotton One of the most misunderstood leadership concepts surrounds recruiting. Most managers botch the recruiting function in two ways: They are reactionary to openings Once someone has joined, they stop recruiting In essence, recruiting is much like dating and the relationship … Continue reading Why You SHOULD “Date” Those Who Report to You

What Happened to Good Customer Service? Entitlement!

I am not sure what has happened to good customer service these days.  If I had a dollar for every time I have been in an establishment and either been completely ignored, talked over, or just treated rudely, I would not have to work at all.  What has happened?  Well, I have a theory, entitlement.  … Continue reading What Happened to Good Customer Service? Entitlement!